Data Controller and Owner
EcoGrid Ltd
Units 28-29 Wheatland Business Park
Wheatland Lane, Wallasey
Merseyside
CH44 7ER
United Kingdom
Owner contact email: info@ecogrid.co.uk
Your privacy matters to us. This Privacy Policy explains what personal information we collect, how we collect it, how it is used and your rights to access, update or delete your information.
Summary of Our Privacy Policy
When you use our website to make an enquiry, place an order, create an account, leave a comment or subscribe to emails, we collect personal information. This information is required so that we can provide our services.
We may collect the following details: your name, phone number, company name, address, email address and details relating to your activity or order.
If you subscribe to newsletters or similar emails, we use your data to send these updates. You can unsubscribe or change your preferences at any time using the links in our emails.
We also collect anonymous usage data through cookies and third party tools to help us understand how visitors use the site.
Your personal information is used only to provide our services, deliver orders, manage accounts, process enquiries and send communications.
We never sell your information. In rare situations, we may share data when required to comply with legal obligations or requests from authorities.
You have the right to access, correct or request deletion of your personal information at any time. Please contact us using the details above.
Types of Data Collected
We may collect the following types of personal data:
- Name
- Phone number
- Company name
- Address, city, county and postcode
- Email address
- Field of activity
- Cookies and usage data
Some data is provided directly by you. Usage data is collected automatically when you browse the website.
All requested information is necessary for our services unless stated otherwise.
Use of Cookies
We use cookies to improve your experience, manage accounts, process orders and analyse website usage.
You can disable cookies in your browser settings, although this may affect site functionality.
We may also use third party cookies such as Google Analytics.
How Your Data Is Processed
We take all reasonable security measures to prevent unauthorised access, modification or misuse of your data.
Your information may be processed by our staff or by trusted external service providers such as hosting companies, email providers or technical support teams. These parties follow strict data protection guidelines and may only use your data for the tasks assigned to them.
Your data is processed at our office or at locations where our service providers operate.
We keep your information for as long as needed to provide our services or comply with legal requirements.
How We Use Your Data
We use your information to:
- Provide our services
- Process orders and deliver goods
- Set up and manage accounts
- Respond to enquiries
- Send newsletters and promotional emails (with your consent)
- Improve the website through analytics
- Display comments and reviews
Analytics
We use Google Analytics to understand how visitors interact with our website.
This helps us improve content and functionality.
Google Analytics collects cookies and usage data.
You can learn more in Google’s own privacy documentation.
Contact Forms
When you submit a contact form, you give us permission to use your details to respond to your request.
The information collected can include your name, company details, address, phone number and email.
Interaction with Social Networks
Our website may include features that allow interaction with social networks such as Facebook or Twitter.
These features may collect usage data even if you do not use them directly.
Legal Basis for Processing Data
We process personal data to:
- Perform a contract with you
- Meet legal requirements
- Carry out legitimate business interests
- Support legal claims where needed
System Logs and Maintenance
For maintenance and security purposes, the website may collect system logs or technical information such as IP addresses.
Your Rights
You have the right to:
- Know what data we hold about you
- Request access to your information
- Ask for corrections or updates
- Request deletion of your data
- Object to processing for legitimate reasons
To exercise these rights, please contact us using the email at the top of this page.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will appear on this page.
Your continued use of the website means you agree to the updated policy.
If you disagree with any changes, you may request deletion of your data and stop using the website.
Definitions
Personal Data
Any information that identifies you directly or indirectly.
Usage Data
Technical data collected automatically, such as IP addresses, browser type, time spent on pages and website interactions.
User
The person using this website.
Data Controller
EcoGrid Ltd. The organisation responsible for deciding how your personal data is used.
Cookies
Small text files stored on your device to enhance your experience.